TERMS AND CONDITIONS
Website Use and Supply of Services
Blue Tiger Coffee Limited
Effective 17 August 2026
1. About us and these Terms
1.1 This website, bluetiger.com, together with any subdomains, pages and content made available through it (the “Site”), is operated by Blue Tiger Coffee Limited (“Blue Tiger”, “we”, “us”, “our”), a company incorporated in England and Wales with registered office at 12–24 Willow Way, London, SE26 4QP. Our VAT registration number is GB196344282.
1.2 You can contact us by telephone on 0333 050 4263 (Monday to Friday, 9am–5pm), by post at the address above, or by using the enquiry form at bluetiger.com/contact. Billing and invoice queries should be directed to ukaccounting@bluetiger.com.
1.3 These terms and conditions (the “Terms”) set out the basis on which you may access and use the Site, and the terms that apply to enquiries, quotations, orders, invoicing and payment in connection with the workplace food, beverage, equipment and hospitality services we provide (the “Services”).
1.4 By accessing or using the Site you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Site.
1.5 The Site is directed at businesses and at individuals acting in the course of a business, trade, craft or profession. It is not directed at consumers, and we do not supply Services to consumers through the Site.
1.6 We recommend that you print or save a copy of these Terms for your records.
2. Definitions
2.1 In these Terms, the following words have the following meanings:
“Agreement” means the Master Services Agreement entered into between Blue Tiger and a Customer governing the provision of Services.
“Business Day” means a day other than a Saturday, Sunday or public holiday in England, on which banks in London are open for business.
“Content” means all text, images, graphics, logos, video, audio, data, software and other material made available on or through the Site.
“Customer” means a business that has entered into an Agreement and/or a SOW with Blue Tiger.
“SOW” means a Statement of Work agreed between Blue Tiger and a Customer which defines the scope, deliverables, fees and term of the Services, and which forms part of the Agreement.
“you” and “your” means any person accessing or using the Site, and where the context requires, the Customer.
2.2 Clause headings are for convenience only and do not affect interpretation. References to “writing” or “written” include email.
3. Other terms that apply to you, and order of precedence
3.1 These Terms are supplemented by, and should be read together with, our Privacy Policy and our Cookie Policy, each of which is available on the Site.
3.2 Your use of the Site is governed by these Terms in all cases. The supply of Services by Blue Tiger to a Customer is governed by the Agreement and the applicable SOW, as supplemented by clauses 10 to 15 of these Terms.
3.3 If there is any conflict or inconsistency between the documents, the order of precedence is: (a) the applicable SOW; (b) the Agreement; and (c) these Terms. Nothing in this clause 3.3 limits the operation of clause 11.4 (queries relating to invoices), which applies to every invoice issued by Blue Tiger.
3.4 Where a Customer purports to apply its own standard terms of purchase, whether by purchase order, acknowledgement, or otherwise, those terms do not form part of the contract between us unless we have expressly accepted them in writing signed by an authorised representative of Blue Tiger.
4. Changes to these Terms and to the Site
4.1 We may amend these Terms at any time by revising this page. Please check this page from time to time. The version in force is the version published on the Site at the time of your use, and its effective date is shown at the top of this page.
4.2 We may update and change the Site from time to time to reflect changes to the Services, our users’ needs, and our business priorities.
4.3 Amendments to these Terms do not vary the commercial terms of an existing Agreement or SOW, which may only be varied in accordance with their own terms.
5. Accessing the Site
5.1 The Site is made available free of charge. We do not guarantee that the Site, or any Content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Site for business and operational reasons.
5.2 You are responsible for making all arrangements necessary for you to have access to the Site, and for ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.
5.3 If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. We have the right to disable any user identification code or password at any time if, in our reasonable opinion, you have failed to comply with any of these Terms.
6. Acceptable use
6.1 You may use the Site only for lawful purposes. You may not use the Site:
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in any way that breaches any applicable local, national or international law or regulation;
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in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
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to send, knowingly receive, upload, download, use or re-use any material which is defamatory, obscene, offensive, or otherwise in breach of these Terms;
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to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material;
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to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
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to access without authority, interfere with, damage or disrupt any part of the Site, any equipment or network on which the Site is stored, any software used in the provision of the Site, or any equipment, network or software owned or used by any third party.
6.2 You must not reproduce, duplicate, copy, re-sell or otherwise exploit any part of the Site, or use any data mining, robots or similar data gathering and extraction tools on the Site, in each case without our prior written consent. This does not restrict the indexing of publicly available pages by standard search engine and AI crawlers operating in accordance with our robots.txt file.
6.3 We will determine, in our discretion, whether there has been a breach of this clause 6. We may take such action as we deem appropriate, including withdrawal of your right to use the Site, and disclosure of information to law enforcement authorities.
7. Intellectual property rights
7.1 We are the owner or the licensee of all intellectual property rights in the Site and in the Content. Those works are protected by copyright, trade mark and other laws and treaties around the world. All such rights are reserved.
7.2 “Blue Tiger”, our logo, and our brand assets are trade marks of Blue Tiger Coffee Limited. You may not use them without our prior written approval.
7.3 You may print off one copy, and may download extracts, of any page from the Site for your own internal business reference, provided you do not modify the material and do not use any illustrations, photographs, video, audio or graphics separately from any accompanying text. Our status as the author of the Content must always be acknowledged.
7.4 You must not use any part of the Content for commercial purposes without obtaining a licence to do so from us.
8. No reliance on information
8.1 The Content on the Site is provided for general information only. It is not advice on which you should rely, and it does not constitute an offer capable of acceptance.
8.2 Although we make reasonable efforts to update the Content, we make no representations, warranties or guarantees, whether express or implied, that the Content is accurate, complete or up to date.
8.3 The Site may include information and materials uploaded by other users, or content and research authored by third parties. Such information and materials have not been verified or approved by us, and the views expressed do not represent our views or values.
9. Enquiries, quotations and orders
9.1 Any pricing, service description, menu, product listing or indicative figure published on the Site is an invitation to treat and not an offer capable of acceptance. It does not oblige us to supply Services on those terms.
9.2 A quotation given by us is valid for the period stated in it or, where no period is stated, for 30 days from its date, and may be withdrawn by us at any time before acceptance.
9.3 No enquiry, order or purchase order submitted through the Site or otherwise is binding on us until we confirm it in writing or, where applicable, until an Agreement and/or SOW is executed by both parties.
9.4 Availability of products and Services, including specific brands, provisions and equipment, is subject to supplier availability. We may substitute goods of equivalent or better quality where a specified item is unavailable, and will notify the Customer’s main contact where the substitution is material.
10. Services
10.1 The scope of Services is defined in one or more SOWs, each of which forms part of the Agreement. Core Services may include the supply of coffee, snacks and beverages; equipment provision; maintenance and servicing; inventory optimisation; and workplace experience support.
10.2 Blue Tiger will provide a dedicated account manager, escalation support and operational reviews, and, where applicable, usage reporting, consumption analysis and cost optimisation recommendations.
10.3 We will provide the Services with reasonable care and skill, and in accordance with applicable food safety and hygiene legislation.
11. Charges, invoicing and payment
11.1 Fees for the Services are as defined in each SOW.
11.2 All fees are exclusive of VAT, which will be charged in addition at the rate applying at the tax point, and are exclusive of any other applicable duties, levies or taxes.
11.3 Unless otherwise stated in the applicable SOW, payment terms are Net 15 days from the date of invoice, payable in cleared funds to the bank account nominated on the invoice. Time of payment is of the essence.
11.4 Any Query, dispute or objection relating to an invoice must be notified in writing within seven business days of receipt. In the absence of such notification, the invoice shall be deemed accepted and approved for payment.
11.5 Where a query, dispute or objection is validly raised under clause 11.4, the Customer must nonetheless pay the undisputed balance of the invoice by the due date, and the parties will work together in good faith to resolve the disputed portion promptly.
11.6 If any sum is not paid by its due date, we may, without limiting our other rights or remedies: (a) charge interest and compensation on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998; and (b) on reasonable notice, suspend delivery of the Services or any part of them until payment has been made in full.
11.7 All amounts due are to be paid in full without any set-off, counterclaim, deduction or withholding, except as required by law.
11.8 We may vary our fees on 30 days’ written notice, or as otherwise provided for in the applicable SOW, including to reflect changes in supplier pricing, statutory wage rates, duties or other costs outside our control.
11.9 Invoices may be issued and delivered electronically to the Customer’s accounts contact identified in the SOW. It is the Customer’s responsibility to keep that contact information current.
12. Confidentiality
12.1 Each party agrees to keep the other party’s Confidential Information secure, and to use it only for the purposes of the Agreement.
12.2 This clause does not apply to information which is or becomes publicly available other than through breach, was lawfully in the receiving party’s possession before disclosure, or is required to be disclosed by law or by a regulatory authority.
13. Data protection and cookies
13.1 Both parties will comply with the UK General Data Protection Regulation and the Data Protection Act 2018, and with any other applicable data protection legislation.
13.2 We process personal data collected through the Site in accordance with our Privacy Policy, which explains what we collect, how we use it, and the rights available to you.
13.3 The Site uses cookies and similar technologies. Our Cookie Policy explains which cookies we use and how you can manage your preferences.
14. Our liability
14.1 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; defective products under the Consumer Protection Act 1987; or any other liability which cannot be excluded or limited by law.
14.2 Subject to clause 14.1, neither party shall be liable to the other for any indirect or consequential loss, or for any loss of profit, loss of business, loss of anticipated savings, business interruption, loss of goodwill, or loss or corruption of data.
14.3 Subject to clause 14.1, our total aggregate liability arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall be capped at the total fees paid under the applicable SOW in the twelve (12) months preceding the event giving rise to the claim.
14.4 We exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any Content on it, to the fullest extent permitted by law.
14.5 We will not be liable for any loss or damage arising from your use of, or inability to use, the Site, or from any Content on it, including in respect of business interruption, loss of profits, or loss of data.
14.6 We are not responsible for viruses, and you must not introduce them. You are responsible for configuring your information technology, computer programmes and platform to access the Site, and should use your own virus protection software.
15. Insurance
15.1 Blue Tiger maintains appropriate public liability and employer’s liability insurance. Evidence of cover is available to Customers on written request.
16. Linking to the Site, and third-party links
16.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
16.2 You must not establish a link to the Site in any website that is not owned by you, and you must not frame the Site on any other site.
16.3 We reserve the right to withdraw linking permission without notice.
16.4 Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or the information you may obtain from them. We have no control over their contents.
17. Suspension and termination
17.1 We may suspend or terminate your access to the Site at any time, without notice, if we reasonably believe you have breached these Terms.
17.2 Termination of your right to use the Site does not affect any Agreement or SOW in force, which may be terminated only in accordance with its own terms. As set out in the Agreement, the initial term is 12 months unless otherwise stated in the SOW, and either party may terminate for convenience on 60 days’ notice, or for breach that is not remedied within 14 days.
17.3 Termination does not affect any accrued rights or liabilities, including any obligation to pay invoices already issued and deemed accepted under clause 11.4.
18. Events outside our control
18.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, epidemic or pandemic, industrial action, failure of transport or supply chains, terrorism, civil unrest, or failure of utilities or telecommunications networks.
18.2 If such an event occurs, we will notify the Customer and use reasonable endeavours to minimise its effect. If the event continues for more than 30 days, either party may terminate the affected SOW on written notice.
19. General
19.1 Assignment. You may not assign, transfer or sub-contract any of your rights or obligations without our prior written consent. We may assign or sub-contract our rights and obligations, provided this does not adversely affect the Services.
19.2 Waiver. A failure or delay by either party to exercise any right or remedy is not a waiver of that or any other right or remedy.
19.3 Severance. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force.
19.4 Entire agreement. These Terms, together with the documents referred to in clause 3, constitute the entire agreement between us in relation to their subject matter and supersede all prior discussions and representations.
19.5 Third party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions.
19.6 Notices. Notices under these Terms must be in writing and sent to the addresses set out in clause 1, or to the contacts identified in the applicable SOW.
20. Governing law and jurisdiction
20.1 These Terms, their subject matter and their formation, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.
20.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
21. Contact us
To contact us about these Terms, the Site, or an invoice, please write to Blue Tiger Coffee Limited, 12–24 Willow Way, London, SE26 4QP, telephone 0333 050 4263, or email sales@bluetiger.com. Invoice queries under clause 11.4 must be sent in writing to ukaccounting@bluetiger.com within seven Business Days of receipt of the invoice.
Blue Tiger Coffee Limited is registered in England and Wales, company number 09118365, registered office 12–24 Willow Way, London, SE26 4QP.